Privacy Policy

01About this Policy

This Privacy Policy explains how Astrology Explained ("we", "us", "our") collects, uses, stores and protects your personal information when you visit astrologyexplained.com or use our consultations, courses, e-books and reports.

We follow the Information Technology Act, 2000, its related rules, and the Digital Personal Data Protection Act, 2023 of India. By using our website or services, you agree to the practices described here. Please read this Policy together with our Terms & Conditions.

02Information we collect

We only collect what we need to provide and improve our services:

• Contact details: your name, email address and phone or WhatsApp number.
• Birth details: date, time and place of birth, and any questions or life details you choose to share for a consultation or report.
• Account details: your login, course progress, purchases and downloads.
• Order details: what you bought, the amount, billing name and address (for GST invoices), and payment status.
• Messages: anything you send us by email, WhatsApp, contact forms or comments.
• Device and usage information: your browser, device type, IP address, approximate location, pages visited and how you arrived at our website.

We do not collect or store your full card number, CVV, UPI PIN, bank password or PayPal login. These are entered directly with our payment partners.

03How we use your information

• To prepare and deliver your consultations, reports, courses and e-books.
• To create and manage your account and give you access to what you have bought.
• To process payments, issue invoices and keep records required by tax law.
• To send order confirmations, booking details, reminders and important service updates.
• To reply to your questions and provide support.
• To send newsletters, new articles and offers, only if you have chosen to receive them.
• To understand how visitors use our website so we can improve it.
• To prevent fraud, misuse and security problems.

04Your birth details and readings

We understand that birth details and the questions you share in a consultation are personal. We use them only to prepare your reading or report, and to answer follow-up questions you raise with us.

We never publish your chart, questions or reading, or use them as an example, without your clear permission. If we ever share an anonymous example for teaching, all identifying details are removed.

05Payments

• Domestic payments (from India) are processed by Cashfree Payments.
• International payments are processed by PayPal.

When you pay, your payment details go directly to Cashfree or PayPal over a secure, encrypted connection, and are handled under their own privacy policies and security standards. We receive only what we need to confirm your order, such as your name, email, amount, transaction ID and payment status.

06Cookies and similar tools

Our website uses cookies and similar technologies to keep you signed in, remember your preferences, keep your cart and checkout working, and understand how the website is used through analytics.

You can block or delete cookies in your browser settings. If you do, some parts of the website, such as logging in or checkout, may not work properly. Our website does not change its behaviour in response to browser "Do Not Track" signals.

07Who we share information with

We do not sell, rent or trade your personal information. We share it only when needed to run our services, with trusted providers such as:

• payment partners (Cashfree and PayPal);
• video-call tools used for consultations, such as Zoom or Google Meet;
• email, WhatsApp and newsletter services used to contact you;
• website hosting, course and e-book delivery, and analytics services.

These providers may only use your information to perform their service for us. We may also disclose information when required by law, a court order or a government authority, or to protect our rights, our users or the public from fraud or harm.

08Emails and newsletters

If you subscribe to our newsletter or agree to receive updates, we may email you about new articles, courses, offers and announcements. Subscribing is optional. You can unsubscribe at any time using the link at the bottom of any email, or by writing to us. Service emails about your orders and bookings will still be sent, as they are part of the service.

09How long we keep your information

We keep your information only for as long as needed:

• account and course information, for as long as your account is active;
• consultation notes and report details, for as long as needed to support you and answer follow-up questions;
• order and invoice records, for the period required by Indian tax and accounting laws.

When information is no longer needed, we delete it or make it anonymous.

10How we protect your information

We use reasonable security measures to protect your information, including secure (HTTPS) connections, password-protected accounts, limited access for our team, trusted service providers and regular updates to our website. No method of storing or sending data online is completely secure, but we work hard to protect your information and will act quickly if any issue arises.

11Your rights

You can contact us at any time to:

• access a summary of the personal information we hold about you;
• correct or update information that is wrong or incomplete;
• delete your information, except where we must keep it by law (for example, invoices);
• withdraw your consent, for example to marketing emails;
• raise a grievance about how your information has been handled.

We will respond within a reasonable time, normally within 30 days. We may ask you to confirm your identity before acting on a request.

12International visitors

Astrology Explained is based in India, and our website and service providers may store and process information in India and other countries. If you use our services from outside India, you agree to your information being transferred and processed in this way, with the protections described in this Policy.

13Links to other websites

Our website may link to other websites, such as social media pages or payment pages. We are not responsible for their privacy practices, so please read their privacy policies when you visit them.

14Changes to this Policy

We may update this Policy from time to time. The latest version will always be on this page with its "Last updated" date. Changes apply from the date they are posted, and your continued use of the website means you accept the updated Policy.

15Contact us

For any questions, requests or complaints about your privacy or this Policy, please contact us:

• Email: astrologyexplained108@gmail.com (please use "Privacy" in the subject line)
• Address: Astrology Explained, Porbandar, Gujarat, INDIA

We aim to reply within 2 working days.