Refund Policy

01Overview

At Astrology Explained, every consultation, course, e-book and report is digital and prepared or delivered specially for you. Because of this, our refund rules are different from those for physical products. Please read this Refund Policy before you buy. It forms part of our Terms & Conditions.

We do not sell or ship physical goods, so there are no returns, exchanges or shipping charges.

02When you get a full refund

You will receive a full refund of the amount you paid if:

• you were charged twice for the same order;
• money was deducted but your order failed or was not confirmed;
• we cancel your consultation and cannot offer a new slot that suits you;
• your report is not delivered within the promised time and you choose a refund instead of waiting;
• a technical problem on our side stops you from accessing a course or e-book, and we cannot fix it within 7 days of your complaint.

03Consultations

• Consultations are non-refundable once booked, because a time slot is reserved for you and the astrologer begins preparing your chart.
• Rescheduling: you can move your session free of charge by writing to us at least 24 hours before your slot.
• If we need to cancel or move your session, you can choose a new slot or a full refund.
• Your satisfaction with the guidance given, or with how events turn out later, is not a reason for a refund, as astrology offers guidance rather than guaranteed results.

04On-time participation and no-shows

Please join your consultation at the scheduled time. To allow for small delays or technical problems, we give a grace period:

• Sessions of up to 30 minutes: 5-minute grace period.
• Sessions longer than 30 minutes: 10-minute grace period.

A session is treated as a no-show if you:

• do not join within the grace period; or
• join but are unable to take part, for example from a place where the consultation cannot go ahead.

No-show sessions are treated as completed and are not refunded. Any session time lost by joining late within the grace period is not added at the end.

Emergencies: if you miss a session because of an event outside your control, such as a medical emergency, natural disaster or major power or internet outage, please write to us as soon as possible. We will review each case fairly and may, at our discretion, offer a new slot.

05Reports

• Reports are prepared individually from your birth details, so they are non-refundable once work has started.
• We will tell you the expected delivery time when you order. If we cannot deliver within that time, you may choose to wait or receive a full refund.
• If a report contains an error on our part, we will correct it free of charge.
• No refund is given for reports prepared from incorrect or incomplete birth details that you provided. Please check your details carefully before paying.

06Courses

• Courses are non-refundable once access has been given, because the full content becomes available to you straight away.
• If you cannot access a course because of a technical problem on our side, please contact us. If we cannot fix it within 7 days, you will receive a full refund.
• Changes to a course's content, lesson order or live session dates do not make a course eligible for a refund.

07E-books

• E-books are digital downloads and are non-refundable once delivered or downloaded.
• If your file is damaged, incomplete or does not open, write to us and we will send a working copy free of charge.

08Offers, coupons and discounted purchases

Purchases made with a coupon code or during an offer follow the same rules as full-price purchases. Where a refund applies, it will be for the amount you actually paid, not the original price.

09How to request a refund

Email us at astrologyexplained108@gmail.com within 7 days of your purchase or of the problem occurring, with:

• your full name and the email or phone number used for the order;
• your order or transaction ID;
• what you bought and the reason for your request, with screenshots if helpful.

We will reply within 2 working days and let you know whether your refund is approved.

10How refunds are paid

Approved refunds are always sent back to the original payment method. We cannot send refunds to a different account or person.

• Domestic payments (Cashfree): usually credited within 5 to 7 working days.
• International payments (PayPal): usually credited within 5 to 10 working days.

Timelines depend on your bank or card provider and may be longer around weekends and public holidays. For international payments, the final amount may differ slightly because of currency conversion by PayPal or your bank. These differences are outside our control.

11Late or missing refunds

If your refund has not arrived within the expected time, please:

• check your bank, card or PayPal statement again;
• contact your bank or card provider, as refunds can take a few extra days to show;
• if it still has not arrived, email us at astrologyexplained108@gmail.com with your order details and we will help trace it.

12Payment disputes

If something has gone wrong with a payment, please contact us before raising a dispute or chargeback with your bank or PayPal. Most issues can be fixed quickly once we know about them.

13Changes to this Policy

We may update this Refund Policy from time to time. The latest version will always be on this page with its "Last updated" date. The policy that applies to your purchase is the one shown on this page on the date you bought.

14Contact us

For any question about refunds, cancellations or rescheduling, please contact us:

• Email: astrologyexplained108@gmail.com (please use "Refund" in the subject line)
• Address: Astrology Explained, Porbandar, Gujarat, INDIA

We aim to reply within 2 working days.